Terms and Conditions of Use
Please take few minutes to read the below information about the legal terms and conditions that apply to your use of the Dumb Ways to Die website and any services or products that you order from us. If you don't agree to these terms and conditions please do not use our website.
By using this website you are bound by these terms and conditions which form a legally binding contract between you and Metro Trains Melbourne Pty Ltd. ABN 43 136 429 948 (Metro).
By agreeing to these Terms and Conditions of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Privacy, Disclosure and Data Security
Use of this website
You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.
You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.
Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.
Copyright, trademarks and ownership of rights
The copyright, trademarks and other intellectual property rights contained within this site are owned by or licensed to Metro Trains Melbourne Pty Ltd. ABN 43 136 429 948 and unless authorised, the use or misuse of them is forbidden.
Under no circumstance will we deliberately send you an electronic message without your consent.
A Cookie is a small data file that's stored by your web browser on your computer.
Links to third-party sites and other websites
There are links on this site to other websites that may be of interest to you. Please note that Metro is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites.
Damage to computer or other device
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment.
We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description; or error in your order.
Credit Card use and Authorisation
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method.
Variation of products and price
Metro may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.
We will be using Australia Post and Australia Post Partners for all of our shipping needs. All orders will be shipped from our Melbourne Warehouse within one to two business days. Delivery lead time will vary depending on your location.
Please note that all parcels will require a signature upon delivery. If there's no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest collection agency/center.
In most cases orders will be trackable via a unique tracking number that will be emailed to you when your order has been shipped. Some remote countries/locations do not allow parcel tracking capabilities.
We will make every attempt to deliver goods within normal timeframes however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.
GST (Deliveries within Australia)
All orders where delivery is within Australia include goods and services tax (GST).
Customs and Duty Charges
International orders may be subject to local charges such as import taxes, duties, tariffs, customs clearance etc. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Metro Trains Melbourne cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Metro Trains Melbourne will not be held responsible for any loss of funds as a result of this occurrence.
Our policy lasts 30 days. If 30 days have gone by since your purchase (placement of order and order confirmation), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns will not be accepted i) if an item is not in its original condition, is damaged or missing parts for reasons not due to our error ii) any item that is returned more than 30 days after delivery iii) items that were on sale at time of purchase
You will be responsible for paying for your own shipping costs for returning your item.
For security and peace of mind, we strongly suggest insured registered post as Metro Trains Melbourne is not liable for lost return parcels.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within a certain number of days.
Shipping costs will not be refunded except for cases when an incorrect item may have been dispatched from the warehouse.
All orders are calculated in US Dollars (USD). You must pay for your products purchased on this website at the time of placing an order.
We only accept payment by MasterCard and Visa for payments made directly through the site. If using PayPal check out you are subject to their payment terms and conditions.
The ability to change currencies is provided. Currency rates are an estimate only and are calculated on exchange rates upon confirmation of order. Some minor variations may occur. Metro Trains Melbourne is not responsible for any variations to exchange rates.
We will always act to protect the details of your payment and purchase however in the absence of negligence, Metro Trains Melbourne will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.
Our servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process.
Metro Trains Melbourne will endeavor to pack and ship your order using suitable transport services. Metro Trains Melbourne will not accept responsibility for products damaged during transit.
Cancelling an order
You can cancel your online order provided that it has not been dispatched. Please contact us by emailing [email protected]
We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched.
Password and account security
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session.
If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.
Metro Trains Melbourne will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.
We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Correction of errors
Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at [email protected]
If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site. A notice as outlined above will be sent to you via using your account email.
Disclaimer/Limitation of Liability
Your use of this website is at your own discretion. Metro Trains Melbourne Pty Ltd makes no warranties or representations about this website or any of the content and accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content. Metro Trains Melbourne Pty Ltd does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.
We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Metro Trains Melbourne Pty Ltd in relation to the use of this website or the content, is limited as provided under Australian and International Consumer Law.
We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.
Metro Trains Melbourne operates this website from its offices in Australia. The laws of the State of Victoria govern these Terms and Conditions.
Comments, feedback and other
We're always happy to hear from you and welcome your comments, suggestions or feedback. Please drop us a line at [email protected]