Shipping & Returns Policy
When will my order be shipped?
We aim to despatch your order within 48 hours of receipt of order.
What type of shipping is available?
We offer Standard International shipping
Orders are dispatched from us via Australia Post and Australia Post Partners. The approximate (standard) delivery times are:
Australia : 2-6 Business Days
USA : 5-7 Business Days
New Zealand : 5-7 Business Days
UK : 6-8 Business Days
China : 8-10 Business Days
Most other International locations : 8+ Business Days
Please note: these delivery times are estimates only and are in addition to the 24-48 hours required for processing and dispatch.
Our policy lasts 30 days. If 30 days have gone by since your purchase (placement of order and order confirmation), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns will not be accepted i) if an item is not in its original condition, is damaged or missing parts for reasons not due to our error ii) any item that is returned more than 30 days after delivery iii) items that were on sale at time of purchase.
For security and peace of mind, we strongly suggest insured registered post as Metro Trains Melbourne is not liable for lost return parcels.
Send your item/s with a reference to your order number back to:
Dumb Ways To Die Store
47-53 Hallam Valley Road
Dandenong South, Victoria, 3175
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within a certain number of days.
Shipping costs will not be refunded except for cases when an incorrect item may have been dispatched from the warehouse.
Any other questions?
Please email us at [email protected]