Frequently Asked Questions
IMPORTANT INFORMATION: COVID-19 SITUATION
While the Dumb Ways to Die shop is still open and shipping orders, there are significant delays through our primary freight carrier (Australia Post). In some situations parcels are taking an additional 2-3 weeks to move through the postal system. Unfortunately this is outside of our control and we will do our best to provide further updates as they become available.
Free Shipping Promotion
The following terms and conditions apply to this promotion;
- Spend of $100US, exclusive of shipping, required to qualify for promotion
- Can not be used with any other discount or promotional code
- Discount will automatically be applied to your shopping cart at checkout
How do I contact the Dumb Ways To Die Merchandise Store?
Customer Support is available by using the Contact Us form or emailing us at email@example.com. Our Customer Support team is available Monday to Friday to assist you (9am to 5pm Australian EST).
What currency are products displayed in?
All prices are shown in USD (United States dollar). You may use the currency converter to view pricing in your local currency, however all orders will still be charged in USD.
What do I do if my order is incomplete?
Please contact our Customer Support team by using the Contact Us form or emailing us at firstname.lastname@example.org. Our Customer Support team is available Monday to Friday to assist you.
How can I change my delivery address after I have placed my order?
Please contact us urgently, including your order number so we can update our system prior to our warehouse dispatching your order.
Is purchasing online safe?
We offer you a safe and secure shopping experience. You will notice a padlock icon on the base of your browser when you enter our website. This indicates that all information entered in the session is secure. If you are paying by credit card, once your details are entered, your payment will be processed online. When you click "Pay For Order", we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.
How will my order be shipped?
Orders are shipped from our warehouse in Melbourne, Victoria by Australia Post & Australia Post Partners.
Postage rates are calculated based on loction and size of your order. Please note that the rates are subject to change based on the current market conditions.
How soon will my order be shipped?
A range of items available are in stock and ready for dispatch within 24-48 hours. In the event that we experience any delivery delays outside of our specified delivery timeframes, we will notify you of this and dispatch part shipment of your order where possible.
My payment has not been processed. How can I complete my order?
In some cases, payment may not be received after you have entered your details. An example may be an expiry date incorrectly supplied or insufficient funds. Our shopping cart will allow you to re-try making a payment however if you require assistance to finalise your order, please contact our Customer Support team. Customer Support is available by using the Contact Us form or emailing us at email@example.com. Our Customer Support team are available Monday to Friday to assist you.
Our policy lasts 30 days. If 30 days have gone by since your purchase (placement of order and order confirmation), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns will not be accepted i) if an item is not in its original condition, is damaged or missing parts for reasons not due to our error ii) any item that is returned more than 30 days after delivery iii) items that were on sale at time of purchase.
For security and peace of mind, we strongly suggest insured registered post as Metro Trains Melbourne is not liable for lost return parcels.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within a certain number of days.
Shipping costs will not be refunded except for cases when an incorrect item may have been dispatched from the warehouse.